How can we help you?

Enter your pickup point, drop-off point, date and time on the home page. We instantly show prices from every trusted partner that covers that route. Pick the offer you like, fill in your passenger details, and confirm — that is it.

For most rides we just need pickup and drop-off, date and time, the number of passengers and luggage, and a contact name, email and phone number. For airport pickups we also ask for the flight number so the driver can track your arrival.

You can book up to a few hours before pickup, but we recommend booking at least 24 hours ahead — this gives the partner time to assign the right vehicle and confirms the price you saw at search time.

Yes. On the booking form tick "Add return" and choose your return date and time. Most partners offer a small return discount, which we apply automatically to the total price.

Many of our partners support extra stops. If the option is available for your route, you will see an "Add stop" button on the booking form before checkout. Some stops may add a small fee, which is always shown upfront.

You will receive a confirmation email within minutes of booking. The email contains your booking reference, driver assignment details (when available), and a 24/7 support number.

We accept all major credit and debit cards (Visa, Mastercard, American Express). Some partners also accept PayPal and bank transfer. The available methods are shown at checkout.

Yes. All payments go through a PCI-DSS compliant payment gateway with 3-D Secure. RideSift never stores your full card number.

Most partners charge you in full at booking time so the price is locked in. A few allow a deposit at booking with the balance paid to the driver — this is shown clearly before you confirm.

The charge usually appears under the partner taxi company name (not "RideSift"), since the contract is between you and the partner. Your booking confirmation email shows the exact descriptor.

No. Card details are handled by our payment provider. We only see the last four digits and the card brand for support purposes.

Every partner is checked for valid taxi licensing, insurance, and a clean operating record. We also monitor real customer reviews — partners that drop below our quality bar are removed from the platform.

Yes. All listed partners are required to background-check their drivers and verify their professional licences in line with local regulations.

Yes. Every partner carries the passenger and third-party insurance required by their local taxi authority. Insurance details are available on request.

Contact our 24/7 support team using the number on your confirmation email. We work directly with the partner to resolve the issue and, where appropriate, arrange a refund or compensation.

After every completed ride we send a short review email. You can also email info@ridesift.com — every complaint is read by a real person and used to score the partner.

You can reach us 24/7 by email at info@ridesift.com or via the contact form on the website. Booking-specific issues are handled fastest if you include your booking reference.

Our support team operates in English, Greek and German. Most replies are sent within an hour.

No. You can book as a guest — we just need a working email and phone number. Creating an account simply makes it easier to view past bookings and rebook your favourite routes.

We share only the details needed to fulfil your booking (name, contact, pickup details) with the chosen partner. We never sell your data. See our privacy policy for full details.